Amelia Grant
Managing Partner, specialising in service design and public sector operations.
Our story
We build operational systems that people can actually follow.
fiery-element was founded by consultants who wanted to bring practical, human-first process design to organisations that were growing quickly but lacked clear operating rhythms.
Based in the United Kingdom.
We work with teams across London, Manchester, Bristol, and remote distributed offices.
Public sector
Financial services
Healthcare
Company philosophy
We view processes as living systems. They need to be clear enough to guide teams, but flexible enough to adapt when real-life situations change. Our work combines structure with empathy.
- Design around the teams who do the work.
- Make governance visible at the point of action.
- Use metrics to guide, not to police.
What makes us different
We never deliver a static playbook. Every engagement includes live coaching and a tailored measurement plan that helps leaders track adoption.
Leadership team
Marcus Iqbal
Head of Governance, with a background in risk management for regulated industries.
Priya Nair
Delivery Director, leading change programmes and adoption coaching.
Milestones
2018
Launched with a focus on public service operational redesign.
2020
Expanded into financial services and built our governance methodology.
2023
Introduced our operational coaching programme for mid-sized teams.
2025
Crossed 70 completed engagements with a 94% retention rate.
Industries served
We partner with organisations that need reliable processes without losing speed.
Local government
Regulated finance
Energy suppliers
Health services
Professional services
Trust indicators
- 94% client retention across multi-year programmes.
- Independent quality reviews before handover.
- Process libraries hosted in client-owned systems.
Achievements
70+
engagements delivered across the UK.
1,400
staff trained in new operating models.
28
multi-team change programmes supported.
Meet a team that cares about the detail.
We can walk you through our methodology and help you decide the right engagement format.
Arrange an introduction